Terms and Conditions Policy



BOXit&move offers visitors relocation services and rental moving boxes service for residential and commercial customers.


This website is owned and operated by BOXit&move, with registered office in Luxembourg,12, Rue du Laboratoire, L- 1911, authorization No. 10109828/23.11.2019 and VAT No. LU31696233.

These Terms set forth the terms and conditions under which you may use our website and services as offered by us.


By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. These Terms and Conditions may be modified, so you should read it before placing an order.





In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement.


All the information provided by the Customer via this website shall be true, ensuring the client the authenticity of all data communicated, as well as keeping this information updated so that it responds, at all times, to the actual situation of the client. In any case, the client shall be solely responsible for any false or inaccurate statements made and the damage caused to Boxit & move or any third party.

These general conditions of sale and the special conditions negotiated between the company and the customer determine the rights and obligations of each of them. They apply automatically to the relocation operations covered by this contract.




BOXit&move offers its customers transport services, rents moving boxes, organizes moving service and provides some complementary services in this context. These additional services consist, for example, in loading and unloading and the loading and unloading, assembling & dismantling furniture or packing service. The Customer may request in addition certain services for an extra fee, such as e.g. the purchase packing material, rent a external lift or requests for a park permission for the moving truck.


The following services are always included in the moving contract:

Planning and organization of the move

Supply of the transport vehicle for loading

Provision of appropriate moving staff at the place of loading and unloading

Loading and unloading of moving effects in the transport vehicle by moving staff

Transport of moving effects to the place of unloading

Unloading of moving effects by moving staff at the unloading site

Fuel for the transport vehicle (s)

Equipment for ordinary loading (eg straps, blankets, hand truck)


Additional services

The Customer may request additional services at an additional cost. These services include:

Disassembly and reassembly of furniture

Packaging and unpacking of moving effects

Request for no parking areas

Supply and use of furniture lifts

Supply of packaging materials

Provision of a furniture storage

Complementary insurance


The services are agreed with the customer prior to each operation and precisely defined in the moving quote.



When the necessary information about the moving services are provided, the date of relocation, the price, the company send an offer to client.

The contract is concluded after payment by the customer of a deposit for the execution of the service, as provided in Article 11 of these General Conditions, and the receipt of payment by BOXit&move.

Upon receipt of payment, the company confirms the order to the customer (order confirmation).




The customer is required to provide accurate and complete information, in particular regarding the old and the new address, (eg  the distance in meters between the transport vehicles and the entrance of the moving locations, the area to be moved, the number of rooms, the existence of elevators, the floors, the existence of a cellar, the list of moving effects, etc. .).

The client undertakes to make all the necessary preparations in advance, in particular to pack the furniture. The above does not apply if the customer has booked with our company the preparation services as additional services.


The customer is responsible for obtaining administrative permits for no-parking areas during the agreed duration of the move to the loading and unloading locations. If the customer has requested us to reserve the no-parking zone for the places of loading and / or unloading as a complementary service, we undertake to do its utmost to obtain the reservation for the customer at the agreed moving period. In particular, the reservation of no-parking zones is subject to obtaining administrative authorization. The company does not support or arrange for the booking and removal of parking ban signs.



The customer undertakes to disconnect and reconnect the electricity, water and gas pipes and to put the machines (washing machine, fridge, computer ...) in a condition to be transported without risk of damage to internal parts (motors, circuits, pipes ...).

He also undertakes to have the furniture dismantled, whether old, delicate, recessed or fixed to the walls.



The customer must be present or be represented at both loading and unloading, he checks that all the furniture (objects) has been loaded and unloaded, denounces the apparent damage and gives the requested instructions. The client must verify that no objects have been mistakenly taken or forgotten at the place of loading.

The company representative is entitled to demand in writing to report of any damage found before moving.




The custom will inform the mover of any presence of objects that may be dangerous or present risks. The same applies to any perishable object such as food, plants or live animals.

The customer must also indicate the items whose transport is subject to special regulations (wines, alcohol, etc.), any administrative formalities being at his expense.

It will warn the mover of valuables or requiring special care or precautions. As long as the value of the objects to be moved exceeds 3,000 Euro per piece or 50,000 Euro in total, an inventory with evaluation must be attached to the order.

The customer undertakes to transport only goods that he owns or has at his disposal, this excluding weapon, explosives, drugs or any object whose possession or transport is regulated.

The company does not assume responsibility for people, animals, plants, hazardous materials, infected, explosive or flammable, jewelry, coins, precious metals or valuables, strictly personal effects such as, for example, corrective glasses. medical prostheses, IDs, cell phone, etc.




The company has the right to offer the customer to subscribe a damage insurance to cover the furniture against certain risks for which it also assumes no liability.

Its cost is made know the customer, who has the option to subscribe or not.



The delivery to the warehouse is assimilated to a home delivery. After the furniture is taken to the warehouse, the contract between the company and the client ends. 

The price of storage service is separate and will be paid by the customer directly to the warehouse that assumes the storage service.



In case of absence of the customer to the delivery addresses, the furniture is placed in a warehouse at the expense of the client. The customer must also pay to BOXit&move the transport service to the warehouse.

The company reports to the owner this operation and the removal contract ends.



The company has the right to entrust, under its full responsibility, the total and partial realization of the move to a third part company called executing company.




Fixed prices in the contract can only be changed if unpredictable and unintentional charges related to the terms of performance occur before the start of the operation.

The customer and the company may, however, decide by mutual agreement to amend the provisions of the contract subject to agreeing on new terms and the consequences which may result from the fixed price, in particular for any additional services not provided for in the original contract.

If the completion date has not been set, the company shall determine the period of validity of the prices from the date of establishment of the quote.

The special conditions must provide after negotiation:

- 1st amount of the deposit, 30% of total price, will be paid after a maximum 2 days from the acceptance of the estimate

- the rest is paid at the end of the move

Any additional service that was not provided from the beginning may be billed later.

Any packaging rented or made available and not returned by the customer within the month of the move will be billed.



Our company intends to benefit from Article 12 of the Law of April 18, 2004 on payment deadlines and late payment interest. The amount on our invoices will be automatically increased interest at the legal rate at the expiration of the time limit.

The mover is entitled to request payments, he may exercise his right of retention.



The mover is not responsible for delays unless he has committed serious misconduct, he is not responsible for delays and damage caused by bad weather.

If for any reason the customer renounces of the contract, he will be entitled to compensation of 30% of the amount of the quote. If the notice of waiver or deferral is less than 24 hours, the compensation will be increased to 50% of the agreed price.



Unless otherwise stipulated in the special conditions, any amount paid in advance is classified as a deposit.

In the event of termination or deferral by the customer depending on whether the deposit has been paid or not, this support will be the cancellation fee as follows:

- 30 % of the amount of the benefit in the event that the cancellation or deferral occurs more than 48 hours before the date of intervention,

- 50 % of the total price of quote if the cancellation is announced in less than 24 hours.



Claims must be made in writing as soon as the damage is found and no later than eight days after the move. Any claim does not suspend the full payment of billed benefits.




The company is responsible for the furniture and objects that have been entrusted, except in cases of force majeure, fault of the thing or fault of the customer.

It disclaims any responsibility for your transactions that will not be performed by its substitutes or intermediaries.



The company is liable for damage caused by the loss or deterioration of the goods at the time of handling for transport to delivery address.

Depending on the nature of the damage or losses, the company will repair, replace or pay a compensatory amount for the damaged object.

If the company would have to compensate the customer for the loss or damage of goods, the value taken into account is that at the day of the removal. The compensation will correspond to the difference between the value of the undamaged goods and the value of the damaged goods. The value of the good is determined according to the market price. In both cases, the expenses incurred by the damage assessment must be paid by the customer.



Liability for losses and damages is limited to the amount of € 300 per cubic meter of storage volume required for the proper execution of the removal services.

For damages which are not due to the loss or deterioration of the effects of the move in the case of damage other than material or physical damage, his liability in this case is also limited, to the same amount that should be paid in the event of loss of the effects of the move.



(1) Exemptions and limitations of liability shall also apply to claims arising out of non-contractual liability for loss of or damage of goods, in so far as the company did not act intentionally and through negligence knowingly. knowing that such damage would probably result.


(2) The above exemptions and limitations of liability shall also apply to the staff of the company.



The Customer must comply with certain rules for making claims and asserting his right to compensation:

Apparent and non-apparent damage to the goods and their loss must be declared, after delivery, within 3 days, excluding public holidays in a letter recommended motivating in detail the protest. This period is extended to 10 calendar days for consumers (Article L.224-63 of the Consumer Code). Reasoned protests issued by registered letter within this period produce their effects even in the absence of reservations about delivery. In principle, a simple remark on the delivery note, proof of delivery or damage report therefore does not constitute a statement of claim against ours company.

Any claim by the Customer is foreclosed if not made within the allotted time.




The delivery to the warehouse is assimilated to a home delivery and ends the removal contract.

The price of furniture storage is separate and is paid by the customer directly to the warehouse that assumes the furniture storage.



In case of absence of the customer to the delivery addresses, the furniture is placed in a warehouse at the expense of the client. The customer must also pay the company the transport service to the warehouse.

The company reports to the owner of this deposit operation and the removal contract ends.


21.1. Equipment. BOXit&move warrants to the customer that the equipment when delivered is in good condition and free of damages. Defects or discrepancies in equipment must be reported within 24h after the customer receives the equipment. After this time, is considerate the customer has received the equipment in good condition. If the equipment is determined to be defective, BOXit&move will replace the equipment at no additional cost, as soon as possible.

21.2. Rental period. The rental period begins from the date and time the moving kit is delivered to the date and time the moving kit is picked up by BOXit&move.  The boxes can be rented for a minimum period of 2 weeks. The fees for the services offered and contracted may be modified. 

21.3. Rental period extension. If the customer needs to keep boxes longer, he should send us an email within 24h before the end of the initial rental period. The rental period will be extended for an additional fee. The owner is under no obligation to grant an extension.


21.4. Delivery & pickup. The fee associated with the transport, both delivery and pick up, it is accepted by the customer at the time of each of the service requests. The price of transport both pick as a return for the rental of moving boxes may carry an additional charge in some geographic areas. The areas where we offer in-home service are classified as an A Zone (District of Luxembourg) where the delivery is free, B Zone (District of Grevenmacher) where we apply a single payment for the transport of 25€ and C Zone (District of Diekirch) for 35€.

The customer or an appropriate representative should be present at the time of delivery and pick up.

He must check and count the moving boxes and sign for care them and custody in good condition.

The time delivery and pick up will be communicated after we received the payment.

* Note: During Covid19 crise, delivery & pick up will be offered for free.


21.5. Early returns. If the customer wants to return boxes before the expiration of the renting period, he can send us an email and we will pick up the empty boxes as soon possible, but unfortunately, we cannot refund early returns.


21.6. Cancelation and no-show. In case the client changes his moving plans, he must contact us 24 hours before his scheduled delivery date to receive a full refund. If the order is canceled after this time or the client is not present at the delivery or pickup location at the date and at the time of delivery or pickup, there is a restocking charge of 50%.

21.7. Payment. The customer shall pay for the rental of the equipment the sum specified in the invoice. In addition, the customer acknowledges that she/he shall be liable to pay any additional charges:

21.7.1. Charges for cleaning equipment if it is returned in a dirty condition, which includes, but not limited to adhesive labels, pen marks, stains, spillage of fluids or food, unpleasant odors. The charge for cleaning is 5€/equipment.


21.7.2.  Charges for replacement of lost, damaged and unreturned equipment. Equipment is considered unreturned if not returned at the end of the rent period. Equipment is considered damaged if it was improper to use, excessive wear, and tear or mishandling. The replacement cost for any lost, damaged and unreturned equipment is 30 € + VAT.


21.7.3. Buy boxes. If the customer wishes to buy our boxes, the price is 30€/box plus VAT. It is possible only at the end of the rental period.


21.7.4. Security deposit. The customer acknowledges his/her credit card will be kept on file for the duration of the rental period. Customer authorize owner to charge any permitted amount according to the above terms and conditions.


22. Retention of the right to change offers


We may, without prior notice, change the Services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.


Any dispute that may arise in any way from the application or interpretation of these, will be settled, in the absence of an amicable agreement between your parties, in accordance with Luxembourg law and exclusive jurisdiction conferred on the Luxembourgish courts.


24.Ownership of intellectual property, copyrights, and logos


The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Claudia Matache, owner of Boxit & move. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.


25. Right to suspend or cancel the user account


We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time.


26. Indemnification

You agree to indemnify and hold the website owner harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.


27. Limitation of liability


To the maximum extent permitted by applicable law, in no event shall website owner, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. 

To the maximum extent permitted by applicable law, website owner assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.



28. Right to change and modify Terms


We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.


29. Promotional emails and content


You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.



12, Rue du Laboratoire, L-1911, Luxembourg.      RCS A42099,           VAT LU31696233.              LU58 0019 5655 2339 2000                               BCEE BANK              BIC BCEELULL

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