Frequently asked questions

Is BOXit & move a moving company?

No, but we have relationships with some local moving companies that we can recommend.

What size are your boxes?

Our boxes are 600 x 400 x 315 mm and 54L.

Do your boxes get cleaned between rentals?

Yes, before each rental we desinfect every box, using eco-friendly cleaning products.

Can I buy some boxes?

Yes, no problem. Our customers frequently ask to purchase some boxes. At the end of the rental period, you just have to write us an email. The price is 30€/box plus VAT.

If I can't unpack my boxes on time, can I keep them longer?

Yes, just send us an email and we will extend your rental period. Anyway, in case of keeping the boxes more than the first period, your subscription will be automaticaly renewed for an additional period.

Are moving boxes friendly to the environment?

Definitely! Our boxes can be reused hundreds of times before being recycled. Our boxes are made in UE out of 100% recycled material.

I accidentally broke a box or a dolly. What happens?

If the box is damaged or lost, a 30€ plus VAT replacement fee per box is required. The replacement cost for a dolly is 45€ plus VAT.

I'm moving to another country. Can I rent moving boxes for my move?

Yes, sure. It is possible but only if you move to France, Belgium or Germany. Additional transport fees will be applicable. Please, send us an email.

For delivery and pick up, do I need to be home?

A person over the age 18 should be home to sign for the delivery.

How fast can BOXit & move deliver the boxes?

In 24 hours we will deliver the boxes. You will receive an e-mail confirmation of your order and will call you 60 minutes before the delivery or pickup.

Can I change my delivery or pick up date?

Yes,the dates can be changed for free with up 24 hours before. Just contact us to find another time slot that works best for you. For rescheduling within 24 hours or if nobody is present at the delivery or pickup location a charge of 30€ will be applied.

Can I order more boxes if I need ?

Sure. We can provide you with extra boxes and send them to your address, but a delivery charge can be applied.

Can I return the boxes earlier if I no longer need them?

Yes. When you finish your moving we pick up your empty boxes, so you can relax. You must send us an email with 24 hours in advance.

What are the delivery and pickup costs?

It is our pleasure to offer you a FREE Delivery & Pickup.

Do you offer any refund if I return the boxes early?

No, we do not refund for early returns.

Can I cancel my order?

Have you changed your moving plans? Don't worry! If you want to cancel your order, please contact us 24 hours before your scheduled delivery date for a full refund. If your order is canceled after this time , there is a restocking charge of 50%.

Is there any charge for cleaning equipment?

Yes, if it is returned in a dirty condition, which include, but not limited to adhesive labels, pen marks, stains, spillage of fluids or food, unpleasant odors. The charge for cleaning is 5€/equipment.



12, Rue du Laboratoire, L-1911, Luxembourg

RCS A42099, VAT LU31696233

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© 2020 by BOXit&move

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